FAQs
What is Monthawk.com?
We are a young and dynamic organization, born out of a rich experience in the leather industry for the last twenty years. We constantly endeavor to serve like-minded customers from all price segments, that have an appreciation for top-quality genuine leather products. Our products mainly comprise of men's shoes, belts, wallets, bags, and accessories. Besides the unmatched look and feel of leather products, we also like to raise awareness of their role in ensuring health and hygiene. Many people are ignorant/unaware of the safety hazards and skin issues created by cheaper faux leather items available in the market. We constantly endeavor to cater to such customers. We have a strong commitment to providing durable and breathable genuine leather products, conducive to the current trends and at extremely competitive prices vis-a-vis other quality manufacturers.
How do you ensure the quality of your products?
Mont Hawk products are made using ethically sourced cowhide. To ensure a superb look, hand feel and softness, minimal alteration to the surface of the hide is made. While great care is taken to use only the best cuts of leather for our products, each skin is unique and there may be variation of effect within the side. Minor imperfections may, at times, be visible on the skin, but all add to the beauty and uniqueness of the product. All items are stringently quality checked before leaving the workshop and are thoroughly checked again before leaving our Factories. Most of our products are compliant with the European Union Chemical Regulation(EC) Standard REACH.
How do I care for my Mont Hawk leather product?
The general rule to clean leather is being gentle. Remove dust from the item. You can use a rag for bags, wallets and jackets; shoes instead call for a specific brush (not the same used for polishing). An energetic brushing will do most of the work. Polish the item using a soft cloth and a small amount of leather cream: do not apply the product directly on the leather. Choose a neutral color for wallets and bags; opt instead for a colored cream if you are going to clean a pair of shoes. Indeed, consider that bags and accessories are always in close contact with your hands and clothes and, if you use a colored wax or cream, it may stain your garments.On the other hand, it is perfect for shoes: just make sure to choose the right shade. Shoes require some preliminary additional precautions: before polishing, you can remove stains by rubbing all over the shoe a little sponge soaked in milk and well squeezed, let the shoe dry and then apply the cream with a specific small brush (often included in the package of the product). Let the product air dry: heat forbidden! As said above, high temperature could damage leather.
How do I contact customer service?
The fastest way to reach us is call or WhatsApp at +971 56 1037194. We’re available Monday through Friday from 8 a.m. to 5 p.m. GST. You can also call us email mnh@monthawk.com anytime.
What is your return policy?
We stand by the quality of our products and hope you love your purchase. However, we do accept returns as long as the item is unused and in its original packaging. Used items are not eligible for return. All items, excluding personalized products and those marked as final sale, may be returned within 14 days of receipt for a full refund. Please note we reserve the right to refuse returns if any of the above requirements are not met.
How can I make payments?
You may make your payments using our Payment Partner Tamara Payment or opt for Cash on Delivery.